How to Operationalize Desktop Support with Unidesk Desktop Management for VDI

How does a city with 1,300 user accounts and 800 desktops streamline their service desk by moving to virtual desktops?

With a majority of their desktops over five years old and an understaffed service desk, this was exactly the question that James Hettrick, Technical Services Manager at City of Kent set out to answer.

Some of the key insight James Hettrick shared during the webinar included how the City of Kent was able to…

• Solve their image management challenges by using Unidesk to get to one pristine gold image for Windows XP and one pristine gold image for Windows 7
• Package and deliver 40+ applications as “layers” in Unidesk
• Deliver a virtual desktop with a 23” LED monitor for a unit price that was equal to a physical desktop ($781 per desktop w/ monitor)
• Justify the cost of using Pano Logic Zero Clients through energy savings alone
• Operationalize their service desk to be more efficient and better serve their end-users

One of the more interesting aspects of the City of Kent’s VDI deployment was how they were able to put a process in place between their technical services team and system services team to create, test, and deploy new layers using Unidesk desktop management software for VDI. Here is a flow chart of the process…

(Click to Enlarge)

To hear the City of Kent’s full story watch the on-demand webinar recording below…