Unidesk Complete Care

Your virtual desktops are a strategic asset, critical to the productivity and performance of your organization. That’s why every member of the Unidesk team is focused on your success. We are dedicated to simplifying the purchase, deployment, administration, and expansion of your virtual desktop environment. And we are committed to helping you show a clear return on your Unidesk investment – which we demonstrate not only through our virtual desktop management software and excellence in technology, but by delivering consistently superior customer service.

Complete Care Service Program

The Unidesk Complete Care program is a single contract, with no hidden costs or fees. Our program includes all software service elements, unlimited support calls, software feature upgrades and unlimited knowledgebase access.

Online Knowledge Base

The Online Knowledge Base contains valuable tools and information to help you implement your Unidesk-composited virtual desktops. Your secure login ID provides 24 hour access to:

• FAQ
• Knowledge Base
• Extensive support videos 
• Product documentation
• Product updates

Online Support Requests

You can submit trouble tickets online 24 hours a day.

Technical Support Center

The Unidesk Customer Care Center is available 24 hours a day for unlimited assistance with software configuration, product feature implementation, troubleshooting, and general information. Unidesk Customer Delight Engineers provide rapid response during normal business hours, and 24x7 for critical issues.

Key features include:

• 24 hour Technical Support
• Technical Support has 24 hour Development Engineering Access

Software Updates

Unidesk Complete Care includes all software updates, both software maintenance releases and standard feature updates.