issue when utilizing elastic layers
6 replies, 264 views
Posted on December 23, 2016
bronsonhg
Registered user
Joined: June 6, 2016

We've been doing quite a few things to troubleshoot an issue with our environment and have narrowed it down to the elastic layering feature.  We're running Horizon View 6.2.2, Unidesk 4.0.6 and Windows 7 w/SP1 x64.  Here's what's happening:

Our published images work without a problem when no elastic layers are used (so the feature is disabled or elasic layering is enabled but no app layers assigned to the user elastically).  The problem is when trying to create a new folder or shortcut (on the root of the C drive or on a network share as examples).  When we right click and select "New" then "Folder" or "Shortcut" it takes up to 15 seconds for folder or shortcut to be created.  During this time we see the explorer.exe process maxing out one core of the VDI session.  We've tried multiple apps elastically assigned and always exerience this.  When elastic layering is disabled or no elastically layers assigned we do not experience this lag.

Anyone else experience this and have thoughts of how the experience can be improved?

Posted on December 27, 2016
Gunther Anderson
Unidesk employee
Joined: May 17, 2010

It's certainly not normal.  All we're doing is deciding when to redirect a file-open request to an attached VHD.  We don't apply a lot of overhead ourselves.  What other minifilter drivers do you have?  Run in a CMD As Administrator "fltmc" and see what othre filter drivers are there.  In Windows, "luafv" and "FileInfo" are there by default, and ours is called "unifltr."  You mention View 6.2.2: are you using View's Persona Management, or some other folder redirection or profile management system that is also trying to manage filesystem access? 

The reason it would matter whether elastic layering is enabled or not is that, without elastic layering, our software simply isn't running.  Our minifilter driver only runs when theres some possibility of additional layer disks; we disable it when you just have hte published image.

Posted on January 3, 2017
bronsonhg
Registered user
Joined: June 6, 2016

We did some more testing and it looks to be an issue with our EPIC EMR app layer.  We're going to look into that one further.

Posted 2 weeks ago
beckbr
Registered user
Joined: February 21, 2017

Did you ever get to the bottom of this? Epic is causing problems for us as well when elastic layers are assigned. Rebuilding the same image, minus EPIC, and elastic layers work great.

We have a case open with Citrix for this as well but no luck so far. 

Posted 2 weeks ago
bronsonhg
Registered user
Joined: June 6, 2016

Unfortunately we still have the issue.  Even tried creating a new set of layers (we have a base EPIC layer then have a latest SU layer and assign both to an image).  One thing Unidesk suggested was removing the NSX Guest Introspection piece from VMware Tools.  We utilize Trend Micro Deep Security and have that installed.  I talked with my co-worker who was working with Unidesk at the time and he couldn't remember if we tried that or not so we're going to test it out today and I'll respond back with the results.  Up to this point it's just something we've been dealing with...still an annoyance, though.

Posted 2 weeks ago
beckbr
Registered user
Joined: February 21, 2017

Thats a bummer, was hoping you had found a resolution.

We dont have that piece of VMware tools installed but are still seeing elasic issues when EPIC is in the image.If we get anywhere with our ticket I'll post an update.

Posted 2 weeks ago
bronsonhg
Registered user
Joined: June 6, 2016

We tried without the introspection driver and still have the issues so we're going to get the ticket going again with Unidesk (Citrix).  We'll respond back as well if we make any headway.

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